APPI Privacy Policy

APPI Privacy Policy (個人情報保護方針)

Last Updated: July 23, 2025
最終更新日: 2025年7月23日

1. Introduction (はじめに)

Refurbr.in ("Company", "we", "us", "our") recognizes the importance of protecting personal information and complies with the Act on the Protection of Personal Information (APPI) of Japan and related regulations.

This Privacy Policy explains how we collect, use, manage, and protect your personal information when you use our refurbished electronics marketplace service.

2. Personal Information Administrator (個人情報管理者)

Personal Information Protection Administrator
Refurbr.in
Email: privacy@refurbr.in
Phone: [To be added]

3. Types of Personal Information We Collect (取得する個人情報の種類)

3.1 Information You Provide Directly

  • Full name (氏名)
  • Email address (メールアドレス)
  • Phone number (電話番号)
  • Postal address (住所)
  • Date of birth (生年月日)
  • Payment information (支払情報)
  • Government-issued ID (for seller verification)
  • Business registration information
  • Bank account details (for sellers)

3.2 Information Collected Automatically

  • IP address
  • Browser type and version
  • Device information
  • Access logs
  • Cookie information
  • Purchase and browsing history

3.3 Special Care-Required Personal Information

We do not intentionally collect special care-required personal information (sensitive information such as race, beliefs, social status, medical history, criminal records, or victim status).

4. Purpose of Use of Personal Information (個人情報の利用目的)

We use your personal information ONLY for the following specified purposes:

  1. Service Provision

    • User registration and account management
    • Processing purchases and sales of refurbished electronics
    • Payment processing and settlement
    • Shipping and delivery arrangements

  2. Customer Support

    • Responding to inquiries and complaints
    • Providing technical support
    • Sending important service notifications

  3. Marketing and Promotion (with your consent)

    • Sending newsletters about new products
    • Promotional offers and campaigns
    • Market research and surveys

  4. Safety and Security

    • Identity verification for sellers
    • Fraud prevention and detection
    • Ensuring marketplace integrity

  5. Legal Compliance

    • Complying with laws and regulations
    • Tax reporting obligations
    • Responding to legal requests

  6. Service Improvement

    • Analyzing usage patterns
    • Improving user experience
    • Developing new features

5. Provision of Personal Information to Third Parties (個人情報の第三者提供)

5.1 We may share your personal information with third parties in the following cases:

  1. With your consent
  2. When required by law
  3. To protect life, body, or property when consent is difficult to obtain
  4. For public health or child welfare when consent is difficult to obtain
  5. When cooperating with government agencies

5.2 Business Partners

We may share information with:

  • Payment processors
  • Shipping companies
  • Cloud service providers
  • Marketing service providers

When sharing with business partners, we ensure they comply with appropriate security measures.

5.3 Joint Use of Personal Information

We may jointly use personal information with our group companies for the purposes stated above. The party responsible for management of jointly used information is Refurbr.in.

5.4 Opt-Out Rights

You have the right to opt-out of having your personal information provided to third parties (except where legally required). To exercise this right, contact us using the information in Section 12.

6. Outsourcing of Personal Information Handling (個人情報取扱いの委託)

We may outsource the handling of personal information to service providers for:

  • Data storage and hosting
  • Payment processing
  • Delivery services
  • Customer support
  • Email distribution

We ensure all outsourced parties maintain appropriate security measures and handle personal information properly through contractual agreements.

7. Security Measures (安全管理措置)

We implement the following security measures:

7.1 Organizational Measures

  • Appointment of personal information protection administrator
  • Regular employee training
  • Internal audits and reviews

7.2 Technical Measures

  • Access control and authentication
  • Encryption of sensitive data
  • Firewall and anti-virus protection
  • Regular security updates

7.3 Physical Measures

  • Restricted access to data centers
  • Secure disposal of documents
  • Locked storage for physical records

7.4 Human Measures

  • Confidentiality agreements with employees
  • Limited access on need-to-know basis
  • Regular training on data protection

8. Retention Period (保有期間)

We retain personal information only for as long as necessary to fulfill the purposes of use:

  • Account information: Until account deletion
  • Transaction records: 7 years (for tax purposes)
  • Marketing communications: Until opt-out
  • Access logs: 1 year

After the retention period, we securely delete or anonymize personal information.

9. Your Rights Under APPI (本人の権利)

Under APPI, you have the following rights regarding your personal information:

9.1 Right to Request Disclosure (開示請求権)

You may request disclosure of your personal information we hold.

9.2 Right to Request Correction (訂正請求権)

You may request correction, addition, or deletion if your personal information is incorrect.

9.3 Right to Request Cessation of Use (利用停止請求権)

You may request cessation of use or deletion if:

  • Personal information is used beyond the stated purposes
  • Personal information was obtained illegally
  • Personal information is no longer necessary

9.4 Right to Request Cessation of Third-Party Provision

You may request we stop providing your information to third parties.

9.5 Right to Disclosure of Usage Purpose

You may request disclosure of the purposes for which we use your information.

10. Procedures for Exercising Rights (権利行使の手続き)

To exercise your rights:

  1. Contact us at privacy@refurbr.in with your request
  2. Identity Verification: We will verify your identity to protect your information
  3. Processing Time: We will respond within 2 weeks
  4. Fees: First request is free; subsequent requests may incur a fee of ¥1,000

We may refuse requests if:

  • Identity cannot be verified
  • Request may harm others' rights
  • Request is technically difficult to fulfill
  • Other legal grounds for refusal exist

11. Use of Cookies and Similar Technologies

11.1 Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality
  • Analytics Cookies: Help us understand site usage
  • Marketing Cookies: Used for targeted advertising
  • Preference Cookies: Remember your settings

11.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit site functionality.

12. Handling of Anonymously Processed Information (匿名加工情報の取扱い)

We may create and use anonymously processed information for:

  • Statistical analysis
  • Market research
  • Service improvement

Anonymously processed information cannot be used to identify individuals and is handled according to APPI requirements.

13. Contact Information for Complaints and Inquiries (苦情・お問い合わせ)

For questions, complaints, or to exercise your rights:

Refurbr.in Privacy Office
Email: info@refurbr.in
Address: 209, B UNIT, SONA UDYOG PREMISES CO-OP. SOCIETY
LTD., ANDHERI EAST, MUMBAI, Mumbai City, Maharashtra,
400069

Response Hours: Monday-Friday, 9:00-18:00 JST

14. Handling of Personal Information from Outside Japan

If you access our service from outside Japan, your information may be transferred to and processed in India where our servers are located. We ensure appropriate safeguards are in place for international transfers.

15. Children's Privacy (未成年者の個人情報)

Our service is not intended for children under 15 years old. If you are under 15, please obtain parental consent before using our service. Parents may request disclosure, correction, or deletion of their child's information.

16. Updates to This Policy (本方針の変更)

We may update this Privacy Policy to reflect changes in:

  • Legal requirements
  • Our business practices
  • Technology

Significant changes will be notified via:

  • Email notification
  • Website announcement
  • In-app notification

Continued use after changes constitutes acceptance of the updated policy.

17. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of Japan. Any disputes shall be subject to the exclusive jurisdiction of the Tokyo District Court.

Acknowledgment
By using our service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described.

このプライバシーポリシーは英語で作成されています。日本語版が必要な場合は、privacy@refurbr.in までご連絡ください。